Call Amazon's payment line at 1-866-246-6349 to make a payment over the phone
Amazon's credit card payment phone number is 1-866-246-6349. This line handles payments for both the Amazon Rewards Visa Card (issued by Chase) and the Amazon Store Card. You can call to make a one-time payment, set up automatic payments, or ask about your account balance and due date.
The line is available 24 hours a day, 7 days a week. When you call, have your card number or account number ready, along with your Social Security number for verification. You will need to provide the payment amount and the bank account or debit card you want to pay from.
Payments made by phone are typically processed the same business day if you call before the payment processing cutoff time, which is usually in the evening. If you call after hours or on a weekend, the payment will be queued for the next business day.
Key Takeaways
- Amazon's payment phone number is 1-866-246-6349 and operates 24/7 for both Amazon Rewards and Store Card holders.
- You will need your card number, Social Security number, and a bank account or debit card to process a payment by phone.
- Same-day processing is available if you call before the evening cutoff on a business day.
- Phone payments are one option alongside online payments through your Chase account or Amazon's website.
What information you need before calling
Gather these details before you dial so the call moves faster. You will need your Amazon credit card number or the account number printed on your statement. Have your Social Security number ready for identity verification.
You will also need the bank account or debit card you want to pay from. If you are paying from a checking or savings account, have your routing number and account number available. If you are paying from a debit card, have the card number and expiration date ready.
Know the amount you want to pay. You can pay your full balance, your minimum payment, or any amount in between. If you are not sure of your balance, the automated system can tell you when you call.
How the payment process works on the phone
When you call 1-866-246-6349, you will reach an automated system first. The system will ask you to enter your card number or account number using your phone keypad. After verification with your Social Security number, the system will tell you your current balance and minimum payment due.
You can then choose your payment amount and enter the bank account or debit card information you want to pay from. The system will confirm the amount and the date the payment will be processed. If you need to speak with a representative instead of using the automated system, you can request that at any point during the call.
Once the payment is submitted, you will receive a confirmation number. Write this down or note it in your records. The confirmation number is proof that your payment was received and can help you track the transaction if there are any questions later.
Processing times and when payments post
Phone payments made before the evening cutoff on a business day typically post to your account the same day. The exact cutoff time varies but is usually between 5 p.m. and 7 p.m. Eastern Time. Payments made after the cutoff or on weekends and holidays will be processed on the next business day.
Once processed, the payment usually appears in your account within one to two business days. This means if you call on a Monday morning, the payment may post by Monday afternoon or Tuesday morning. If you call on Friday evening, expect the payment to post on Monday or Tuesday.
If you are paying to avoid a late fee, call early in the day on your due date rather than waiting until evening. This gives you the best chance of same-day processing.
Other ways to pay your Amazon credit card
Phone payment is one option, but you have other routes that may be faster or more convenient. You can log into your Chase account online at chase.com and make a payment directly through the website or mobile app. This method is when ready and available 24/7 without waiting on hold.
You can also pay through Amazon's website if you have an Amazon account linked to your card. Log in to your Amazon account, go to "Your Account," select "Login & Security," and look for payment options. Some cardholders find this route simpler because it integrates with their existing Amazon login.
Automatic payments are another option. You can set up recurring payments through Chase or Amazon so that a fixed amount or your full balance is paid automatically each month on a date you choose. This removes the need to remember to pay and ensures you never miss a due date.
What to do if you cannot reach the payment line
If you call 1-866-246-6349 and experience long wait times or technical issues, try calling during off-peak hours. Early morning or late evening typically has shorter wait times than midday or early evening.
If the automated system is not working or you need to speak with a representative when ready, stay on the line and request a transfer to a live agent. You may wait longer, but a representative can process your payment manually and answer questions about your account.
If the phone line is down or you cannot reach anyone, use the online payment options instead. Chase's website and the Amazon website both allow when ready payments without calling, and you will have a record of the transaction when ready.
Frequently Asked Questions
Is there a fee to pay by phone?
No. Amazon and Chase do not charge a fee for phone payments. The payment is free whether you use the automated system or speak with a representative. Some third-party payment services charge fees, but calling the official Amazon number does not.
Can I pay someone else's Amazon credit card bill by phone?
No. The automated system requires your Social Security number for verification, so you can only pay your own card. If you want to pay another person's bill, they will need to authorize the payment or set you up as an authorized user on their account.
What if I want to set up automatic payments by phone?
You can request automatic payments during your call. The representative or automated system can set up recurring payments from your bank account or debit card. You will choose the amount and the date each month. You can change or cancel automatic payments anytime by calling back or logging into your Chase account online.
How long does a phone payment take to clear?
Phone payments typically post within one to two business days. If you call before the evening cutoff on a business day, the payment may post the same day. Payments made after hours or on weekends will be processed on the next business day.
What if I made a payment by phone and do not see it in my account?
Check your confirmation number first. If you have it, the payment was received. Wait one to two business days for it to post. If more than two business days have passed and the payment still does not appear, call 1-866-246-6349 again and provide your confirmation number so a representative can look up the transaction.