Your Chase account number is a 16-digit code printed on the front of your card, below your name

The account number appears on the lower left side of your physical card, printed in raised digits. It is the same number whether you look at the card itself, your monthly statement, or your Chase online account. You will need this number to make payments, dispute charges, contact customer service, or manage your account online.

Chase also assigns a separate customer ID number to your overall Chase customer profile — this is different from your card account number and appears in your online login area. The account number is what identifies the specific credit card product, while the customer ID identifies you as a Chase customer across all your accounts with them.

Key Takeaways

  • Your 16-digit account number is printed on the front of your physical card in the lower left area, below your cardholder name.
  • The same account number appears on your monthly statement and in your Chase online account under card details.
  • You can view your account number by logging into Chase.com or the Chase Mobile App under your card information.
  • Your account number is different from your customer ID, which identifies your overall Chase customer profile rather than a specific card.
  • Never share your full account number with anyone who contacts you unsolicited, even if they claim to be from Chase.

Finding your account number online

Log into Chase.com with your username and password, then select the credit card account you want to view. Your account number will display at the top of the account summary page, usually labeled as "Account Number" or "Card Number." The Chase Mobile App shows the same information — open the app, tap the card you want, and look for the account number in the account details section.

If you have multiple Chase credit cards, each one has its own 16-digit account number. Make sure you are looking at the correct card before using the number for a payment or service request. The account number for a Chase Sapphire Preferred, for example, is different from the account number for a Chase Freedom card, even though both belong to the same person.

What your account number tells you

The first six digits of your Chase account number are the Bank Identification Number (BIN), which identifies Chase as the issuer. The remaining digits are unique to your specific card account. This structure is the same across all Visa cards issued by Chase, though the BIN will differ for other card networks or issuers.

Your account number is not the same as your card's security code (CVV), which is a three- or four-digit code on the back of the card used for online purchases. It is also not your routing number or account number if you have a Chase bank account — those are separate identifiers for deposit accounts.

When you need to provide your account number

You will need your account number when you call Chase customer service to discuss your account, make a payment by phone, or report a lost or stolen card. You may also need it to set up automatic payments from your bank account, dispute a transaction, or authorize someone else to manage your account.

Some merchants and service providers ask for your account number when you are setting up a payment plan or recurring charge. Always verify you are dealing with a legitimate business before sharing this information. If you are unsure whether a request is real, hang up and call the company directly using a phone number from their official website or your statement.

Protecting your account number

Treat your account number like you would your Social Security number — keep it private and share it only when necessary. Do not write it down in places where others can see it, and do not email it or text it unless you initiated the contact with a verified Chase representative.

If you believe your account number has been compromised, contact Chase when ready at the number on the back of your card. Chase can issue you a new card with a new account number and monitor your account for fraudulent activity. The sooner you report the issue, the sooner Chase can take steps to protect you.

What to do if you cannot find your account number

If your card is lost or stolen and you do not have the account number memorized, you can still contact Chase using the phone number on the back of another Chase card you own, or by logging into your Chase online account if you remember your username and password. Chase can look up your account by your name and date of birth.

If you have never received a physical card — for example, if you applied for a digital-only card — your account number will still be available in your Chase online account or app. You do not need a physical card in hand to access or use your account number.

Frequently Asked Questions

Is my account number the same as the number on my card?

Yes. The 16-digit number printed on the front of your physical card is your account number. It is the same number that appears in your online account and on your statement.

Can I change my account number?

You cannot change your account number yourself. If you request a new card — because yours is lost, stolen, or damaged — Chase will issue a new card with a new account number. You can request a replacement card through your online account or by calling the number on the back of your current card.

What is the difference between my account number and my customer ID?

Your account number identifies a specific credit card product. Your customer ID identifies you as a Chase customer and applies across all your Chase accounts. If you have a Chase checking account and a Chase credit card, they share the same customer ID but have different account numbers.

Is it safe to give my account number to someone over the phone?

Only if you initiated the call and you are certain you are speaking with Chase. Never provide your account number to someone who called you first, even if they claim to be from Chase. Legitimate Chase representatives will never ask you to confirm your full account number unsolicited.

Where do I find my account number if I have a digital card?

Log into your Chase online account or open the Chase Mobile App. Your account number will display in the card details section, even if you have not received a physical card yet. Digital cards have full account numbers just like physical cards.