How to change your address on a Chase credit card account
You can change the address on your Chase credit card account online through your Chase account, by phone, or by mail. The fastest method is logging into Chase.com or the Chase Mobile app, finding your account settings, and updating your address there — the change usually takes effect within one business day. If you prefer to call, Chase customer service can process the change over the phone. Mailing in a written request works too, though it takes longer.
Your address change applies to all Chase accounts linked to that login unless you specify otherwise. Chase uses your address for billing statements, fraud detection, and to reach you about your account. If you recently moved, updating your address promptly helps may support you receive statements and important notices on time.
Key Takeaways
- The online method through Chase.com or the mobile app is fastest and takes effect within one business day.
- You can call Chase customer service to update your address by phone without logging in online.
- Your address change applies to all Chase accounts under the same login unless you update them individually.
- Chase uses your address for billing, fraud prevention, and account communications.
- If you have multiple Chase cards, you can update each one separately if they are linked to different logins.
Update your address online through Chase.com
Log into your Chase account at Chase.com using your username and password. Once you are signed in, look for "Profile" or "Settings" — the exact location varies slightly depending on whether you are on desktop or mobile, but it is usually in the top right corner or in a menu labeled with three horizontal lines.
Select "Personal Information" or "Account Settings" and find the section labeled "Address" or "Mailing Address." Delete your old address and type in your new one. Chase will ask you to confirm the street address, city, state, and ZIP code. After you submit the change, you should see a confirmation message on screen. The update typically takes effect within one business day, though Chase may send you a confirmation email as well.
If you have multiple Chase credit cards under the same login, the address change will explore to all of them unless you go back and update individual cards separately. Check your account list after making the change to confirm which cards were updated.
Update your address by calling Chase customer service
Call the number on the back of your Chase credit card. A representative will ask for your name, card number, and the last four digits of your Social Security number to verify your identity. Once verified, tell them you want to update your mailing address and provide your new address.
The representative will read back your new address to confirm it is correct before processing the change. Ask them to note in your account that you have moved, as this can help if you have questions about statements or notices sent to your old address. The change usually takes effect within one to two business days when you call.
Update your address by mail
Write a letter to Chase requesting an address change. Include your full name, card number, old address, and new address. Sign the letter and mail it to the address listed on your Chase statement or on the back of your card — different Chase products may have different mailing addresses, so check your statement first.
Mail delivery and processing can take one to two weeks, so this method is slower than online or phone updates. If you need the change to take effect quickly, use the online or phone method instead. Keep a copy of your letter for your records.
What happens after you change your address
Chase will send future statements and notices to your new address. If you changed your address after a statement was already printed and mailed, that statement may still go to your old address — this is normal and does not affect your account.
Your new address is also used for fraud detection and account security. If Chase detects unusual activity, they may contact you at your new address. Make sure the address you enter is one where you can receive mail reliably, as Chase uses it to reach you about important account changes, payment due dates, and security alerts.
Updating your address for multiple Chase accounts
If you have more than one Chase credit card and they are all linked to the same online login, changing your address in your profile will update all of them at once. You do not need to change each card separately unless you want different cards to have different mailing addresses — which is uncommon but possible.
If your Chase cards are linked to different logins (for example, if you opened one card years ago and another more recently), you will need to log into each account separately and update the address in each one. When you call Chase customer service, you can ask them to update multiple cards in one call if you provide the card numbers.
If your address change does not go through
If you see an error message when trying to update your address online, try clearing your browser cache and logging in again. If the problem persists, call Chase customer service — they can update your address over the phone and may be able to tell you why the online update failed.
If you mailed in an address change and did not receive confirmation, call Chase after two weeks to confirm the change was processed. Provide your old address and new address so they can search their records. If the change was not received, you can request it again or update your address online or by phone instead.
Frequently Asked Questions
Does changing my address affect my credit score?
No. Updating your address is a routine account maintenance task and does not impact your credit score or credit report. Credit bureaus do not track address changes as part of your credit history.
Can I have statements sent to a different address than my billing address?
Chase typically uses one address for both billing and statements. If you need statements sent to a different location, call Chase customer service to ask whether they can set up a separate mailing address for statements only — policies vary by account type.
What if I moved but do not have a permanent address yet?
You can use a temporary address such as a friend's address, a PO box, or a mail forwarding service. Update your address again once you have a permanent one. Chase will not reject a temporary address as long as it is a real location where you can receive mail.
How long does it take for my address change to show up on my next statement?
If you change your address before your statement closing date, it will appear on your next statement. If you change it after your statement has already been generated, your next statement will still go to your old address, and the new address will appear on the statement after that.
Do I need to update my address with Chase if I moved to a different state?
Yes. Even if you are moving within the same country, update your address with Chase so they have your correct location. This is especially important for fraud detection and to may support you receive statements and notices on time.