The phone numbers for Amazon credit card support depend on which card you hold
Amazon issues two main credit cards: the Amazon Prime Rewards Visa Signature Card and the Amazon Prime Store Card. Each has its own customer service line, and the number you call depends on which one you own. The Prime Rewards card is issued by Chase, while the Store Card is issued by Synchrony Financial. Calling the wrong number wastes time, so check your card or your most recent statement to see which issuer handles your account.
Both issuers staff their phone lines during business hours and offer automated systems that work outside those hours. Wait times vary by time of day and season — you will typically wait longer during holiday shopping periods or early in the month when billing statements arrive.
Key Takeaways
- The Amazon Prime Rewards Visa Signature Card is issued by Chase; call Chase customer service at the number on the back of your card or your statement.
- The Amazon Prime Store Card is issued by Synchrony Financial; call Synchrony at the number printed on your card or statement.
- Both issuers have automated phone systems available 24/7, but live representatives are available during standard business hours, typically 8 a.m. to 9 p.m. Eastern time on weekdays.
- Have your card number, account number, or the phone number associated with your account ready when you call to speed up verification.
- If you cannot reach the issuer by phone, both Chase and Synchrony offer online chat, email, and account messaging through their websites and mobile apps.
Amazon Prime Rewards Visa Signature Card — Chase customer service
The Amazon Prime Rewards Visa Signature Card is a co-branded card issued by Chase Bank. To reach Chase customer service for this card, call the number printed on the back of your physical card — this is the fastest and most direct route. If you do not have your card in front of you, check your most recent billing statement; the customer service number appears there as well.
Chase's automated system operates around the clock and can handle common requests like checking your balance, making a payment, or reporting a lost or stolen card. If you need to speak with a representative, the system will route you to the next available agent during business hours. Representatives can help with disputes, credit limit increases, rewards questions, and account changes.
Amazon Prime Store Card — Synchrony Financial customer service
The Amazon Prime Store Card is issued by Synchrony Financial and can only be used at Amazon and Whole Foods. Like the Chase card, the customer service number is printed on the back of your card and on your statement. Synchrony's phone system also operates 24/7 with an automated menu for balance checks, payments, and card issues.
Synchrony representatives handle the same types of requests as Chase — disputes, credit limit changes, rewards redemption, and account settings. Because the Store Card is a closed-loop card (usable only at Amazon and Whole Foods), some questions specific to those retailers may require you to contact Amazon or Whole Foods directly rather than Synchrony.
What to have ready before you call
Both Chase and Synchrony use automated verification systems that ask for information before connecting you to a representative. Have one of the following ready: your card number, your account number, or the phone number you registered with the account. This speeds up the verification process and gets you to a representative faster.
If you are calling about a specific transaction or dispute, have the date and amount of that transaction available. For billing questions, have your most recent statement in front of you. If you are calling about a lost or stolen card, have your card number if possible, though the system can often look up your account by your Social Security number and date of birth.
When phone lines are busiest and slowest
Call volume is typically highest on weekday mornings between 9 a.m. and 11 a.m. Eastern time, on the first few days after billing statements mail, and during major shopping events like Prime Day or the holiday season. If you have a non-urgent question, calling on a weekday afternoon or evening usually means shorter wait times.
Both Chase and Synchrony are closed on federal holidays, so customer service lines are unavailable those days. On those dates, use the automated system to make a payment or check your balance, or wait until the next business day to speak with a representative.
Alternatives to calling if you prefer not to wait on hold
Both Chase and Synchrony offer online chat through their websites and mobile apps. Chat representatives can handle most of the same requests as phone representatives, and wait times for chat are often shorter than phone wait times. You can also send a message through your online account portal; responses typically arrive within one to two business days.
For Amazon-specific questions about your rewards, redemption, or how to use your card benefits, you can also contact Amazon Customer Service directly through your Amazon account. Amazon can sometimes resolve card-related issues faster than the card issuer, especially if the question involves your Amazon account or an Amazon transaction.
What to do if you cannot find the phone number on your card or statement
If your card is lost or you do not have your statement, you can find the correct customer service number by visiting the issuer's website directly. For the Amazon Prime Rewards Visa Signature Card, go to Chase.com and look for the customer service or contact us section. For the Amazon Prime Store Card, visit Synchrony.com. Both sites list phone numbers, chat options, and mailing addresses.
You can also log into your Amazon account, go to your account settings, and look for linked payment methods or card details — Amazon sometimes displays the issuer's customer service information there. As a last resort, you can contact Amazon Customer Service and ask them to provide the correct phone number for your card issuer.
Frequently Asked Questions
Is there a single Amazon credit card customer service number?
No. Amazon does not operate its own credit card customer service line. You must call Chase for the Prime Rewards Visa Signature Card or Synchrony for the Prime Store Card. The correct number is on your card or statement.
Can I reach a representative outside of business hours?
Both Chase and Synchrony have automated systems available 24/7 that can handle payments, balance checks, and card issues like reporting fraud or a lost card. Live representatives are available during standard business hours, typically 8 a.m. to 9 p.m. Eastern time on weekdays and limited hours on weekends.
What if I have a question about my Amazon account or a purchase, not my card?
Contact Amazon Customer Service directly through your Amazon account or by calling the number on your Amazon receipt. Card issuers handle card-related issues like payments and disputes, but Amazon handles account and purchase questions.
How long will I wait on hold?
Wait times vary by time of day, day of week, and season. Weekday afternoons and evenings typically have shorter waits than mornings. Holiday shopping periods and the first few days after statements mail usually mean longer waits. Chat is often faster than phone.
What if I am calling from outside the United States?
Both Chase and Synchrony have international customer service lines. The number on your card or statement will route international calls to the appropriate line. International calling rates explore, so check with your phone provider about charges before calling.