How to contact Amazon credit card support
Amazon offers two credit cards — the Amazon Prime Rewards Visa Signature Card and the Amazon Prime Store Card — and both are issued by Chase Bank. When you need help with your account, billing, fraud, or rewards, you contact Chase, not Amazon directly. The main number for Amazon credit card support is 1-800-227-4800. You can also reach Chase through the phone number printed on the back of your physical card.
Chase handles all account management for Amazon credit cards. This means questions about your balance, payment options, credit limit, fraud disputes, and rewards redemption all go through Chase customer service. The process is the same whether you call the main number or the number on your card — you'll reach the same department either way.
If you prefer not to call, you can also manage your Amazon credit card account online through Chase's website or the Chase Mobile app. Many common tasks — checking your balance, making a payment, viewing statements, or reporting a lost card — can be done without speaking to anyone.
Key Takeaways
- Amazon credit cards are issued by Chase Bank, so you contact Chase customer service, not Amazon, for account help.
- The main support number is 1-800-227-4800, and the number on the back of your card reaches the same department.
- You can handle most account tasks online through Chase's website or mobile app without calling.
- If your card is lost or stolen, call the number on your card when ready or use the Chase app to lock it.
- For fraud disputes, Chase has a dedicated fraud department that you can reach through the main number.
What you can do by phone
When you call Chase at 1-800-227-4800, you can handle most account needs. This includes asking about your current balance, making a payment over the phone, requesting a credit limit increase, reporting a lost or stolen card, disputing a charge, or asking about your rewards balance and redemption options.
Chase's automated system will ask you to verify your identity before connecting you to a representative. Have your card number or the phone number associated with your account ready. If you're calling about fraud or a lost card, the system may route you faster to a specialist who handles those issues.
Wait times vary depending on the time of day and how busy Chase is. Calling early in the morning on a weekday typically means shorter waits than calling in the evening or on weekends.
Managing your account online
The Chase website and Chase Mobile app let you handle many tasks without calling. You can log in with your username and password to check your balance, view recent transactions, make a payment, read statements, update your address, set up autopay, or check your available credit.
To access your account online, go to chase.com and select "Credit Cards" from the menu. You'll need to create a Chase login if you don't already have one. The app is available on iOS and Android and offers the same features as the website, plus the ability to lock or unlock your card when ready if it's lost or stolen.
If you forget your password, you can reset it on the login page. Chase will send a verification code to your email or phone number on file. This usually takes just a few minutes.
What to do if your card is lost or stolen
If your Amazon credit card is lost or stolen, act quickly. The fastest way is to use the Chase Mobile app — you can lock your card when ready without calling. If you don't have the app, call the number on the back of your card or 1-800-227-4800 and tell the representative your card is missing.
Chase will cancel your card and send a replacement to the address on file, usually within 7 to 10 business days. You won't be liable for fraudulent charges made after you report the card missing, as long as you report it promptly. If you see unauthorized charges before you report the card missing, you can dispute those charges with Chase.
While you wait for your replacement card, you can still use your Amazon Prime Rewards benefits by adding a digital version of your card to your phone's digital wallet (Apple Pay, Google Pay, or Samsung Pay) if you set that up before the card went missing.
Disputing a charge on your Amazon credit card
If you see a charge you don't recognize or believe is wrong, contact Chase to dispute it. You can start the dispute by calling 1-800-227-4800 or through your online account. When you call, have the transaction details ready — the date, amount, and merchant name.
Chase will ask you to describe why you're disputing the charge. Common reasons include the merchant charged you twice, you were charged for something you returned, the amount was wrong, or you don't recognize the charge at all. Chase will investigate and typically respond within 30 days, though some disputes take longer.
While the dispute is being investigated, the charge may be removed from your balance temporarily, but this isn't may provide. Chase will let you know the outcome in writing once the investigation is complete. If Chase rules in your favor, the charge is removed permanently.
Rewards questions and redemption
Your Amazon Prime Rewards points are tracked in your Chase account. You can see your current balance by logging into your account online or calling 1-800-227-4800. The points are usually redeemed automatically as a statement credit when you make a purchase at Amazon, but you can also redeem them manually through your account.
To redeem rewards manually, log into your Chase account, find the rewards section, and select how you want to use your points. You can choose a statement credit, a deposit to a bank account, or a gift card. Some redemption options have minimum point thresholds, so you may need to wait until you've earned enough points to redeem.
If you have questions about how many points a purchase earned or why a redemption didn't go through, Chase customer service can walk you through it. Keep in mind that rewards earned through the Amazon Prime Store Card (the store-only version) can only be redeemed at Amazon, while rewards from the Prime Rewards Visa Signature Card can be redeemed more broadly.
Hours and best times to call
Chase customer service is available seven days a week. Hours vary slightly by the type of service you need, but general account support is typically available from early morning through late evening. The exact hours are listed on the back of your card and on the Chase website.
If you're calling about a lost or stolen card, fraud, or an urgent issue, Chase has 24/7 support for those specific concerns. When you call, the automated system will route you to the right department based on what you need.
Weekday mornings between 8 a.m. and 10 a.m. tend to have shorter wait times than afternoons or evenings. If you can, avoid calling on Mondays or right after a holiday, when call volume is highest.
Frequently Asked Questions
Can I reach Amazon directly about my credit card?
No. Amazon credit cards are issued and managed by Chase Bank, not Amazon. All account support, billing, and disputes go through Chase. Amazon customer service cannot help with credit card issues, so you'll need to contact Chase at 1-800-227-4800.
What if I'm calling from outside the United States?
The main number 1-800-227-4800 works from outside the U.S., but you may incur international calling charges depending on your phone plan. Check the back of your card for an international customer service number, which may be a local number in your country. You can also manage your account online through Chase's website to avoid calling altogether.
Do I need to pay a fee to call customer service?
No. Calling Chase at 1-800-227-4800 is free. There are no charges for customer service calls, account inquiries, or dispute investigations. If you call from a cell phone, standard minutes may explore depending on your plan, but Chase itself does not charge a fee.
How long does it take to get a replacement card?
A replacement card typically arrives within 7 to 10 business days after you report your card lost or stolen. If you need it faster, ask the representative if expedited shipping is available in your area — some locations offer 2 to 3 business day delivery, though this may depend on your account status.
Can I change my PIN or password over the phone?
You can reset your online password through the Chase website or app without calling. To change your PIN for in-store purchases, call 1-800-227-4800 and a representative can help you set a new one. Have your card number and identity verification information ready.