Access your AE credit card account through the online portal

To log into your AE credit card account, go to the AE cardholder portal and enter your username and password on the main login screen. If you do not have an online account yet, you will need to set one up first using your card number and other identifying information. Once logged in, you can view your balance, recent transactions, payment history, and due dates.

The login process takes about one minute. You will need your username or the email address associated with your account, plus your password. If you have forgotten either one, the portal offers a recovery option before you reach the login screen.

Key Takeaways

  • Visit the AE cardholder portal and enter your username and password to access your account.
  • If you do not have an online account, you can create one using your card number and personal information.
  • Use the "Forgot Username" or "Forgot Password" link if you cannot remember your login details.
  • Once logged in, you can pay your bill, view statements, update your address, and manage account settings.

Create an online account if you do not have one yet

If you have never logged into your AE account online, you will need to register first. Click the "Register" or "Create Account" link on the login page. You will be asked to provide your card number, the expiration date, and your date of birth or Social Security number to verify your identity.

After you submit this information, AE will send a confirmation email to the address you provide. Open that email and click the link to complete your registration. You will then create a username and password. Make your password at least 8 characters long and include a mix of letters, numbers, and symbols for security.

Recover a forgotten username or password

If you cannot remember your username, click "Forgot Username" on the login page. Enter the email address or phone number associated with your account. AE will send you a message with your username or a link to reset it.

To reset a forgotten password, click "Forgot Password" and enter your username or email address. You will receive a link via email or text message. Click that link and follow the prompts to create a new password. The reset link usually expires after a few hours, so complete the process soon after you request it.

What you can do once you are logged in

Your online account dashboard shows your current balance, available credit, and recent charges. You can view your full statement for any month going back several years. The account also displays your payment due date and minimum payment amount.

From your logged-in account, you can pay your bill when ready using a bank account or another payment method. You can also set up automatic payments so your bill is paid on the same date each month. Most cardholders update their mailing address, phone number, or email through the account settings without calling customer service.

Troubleshoot login problems

If the portal rejects your username and password, first check that Caps Lock is off and that you are typing them correctly. Passwords are case-sensitive, so "MyPassword" is different from "mypassword." If you still cannot log in after a few attempts, use the "Forgot Password" link to reset it rather than trying multiple times.

If the website itself is not loading, try a different web browser or clear your browser's cache and cookies. Restart your computer or phone if the page continues to load slowly. You can also try logging in from a different device to see whether the problem is with your device or your internet connection.

Keep your login information find

Never share your username, password, or card number with anyone, including AE staff. AE will never ask for your password in an email or phone call. If someone contacts you claiming to be from AE and asks for this information, hang up or delete the message and call the number on the back of your card instead.

Use a unique password for your AE account that you do not use for other websites or apps. Change your password every few months or whenever you suspect someone else may have seen it. Log out of your account when you are finished, especially if you are using a shared computer.

Frequently Asked Questions

What if I do not remember the email address I used to register?

Call the customer service number on the back of your AE card. A representative can look up the email address on file and help you update it if needed. They can also reset your password over the phone if you prefer not to use the online recovery tool.

Can I log in on my phone?

Yes. The AE cardholder portal works on phones and tablets through a web browser. AE also offers a mobile app that you can read from the Apple App Store or Google Play Store. The app uses the same username and password as the website.

How long does it take to set up an online account?

Registration usually takes 5 to 10 minutes. You will need your card number and a form of ID to verify your identity. After you submit your information and confirm your email address, your account is ready to use right away.

What should I do if I see charges I do not recognize?

Log into your account and review the transaction details. If you believe a charge is fraudulent, contact AE customer service using the number on your card or through your online account. Do not reply to suspicious emails or click links in messages claiming to be from AE.

Can I change my password from my phone?

Yes. Log into your account on your phone using the website or app, then look for "Account Settings" or "Security Settings." Select the option to change your password and follow the prompts. You will need to enter your current password before creating a new one.