Where to log in to your Amazon Chase card account

The Amazon Chase card is issued by Chase Bank, so you log in through Chase's website or mobile app, not through Amazon. Go to chase.com, select "Credit Cards" from the main menu, and look for the login box labeled "Sign in to your account." Enter your Chase username and password — these are the same credentials you use for any other Chase bank account you may have.

If you do not yet have a Chase online account, you will need to set one up before you can view your card statements or make payments. During setup, Chase will ask for your Social Security number, card number, and other identifying information to verify you are the cardholder.

The Chase mobile app (available on iOS and Android) offers the same login and account access as the website. Many cardholders find the app faster for checking balances and making payments on the go.

Key Takeaways

  • Log in at chase.com using your Chase username and password, not through Amazon or a separate Amazon card portal.
  • If you do not have a Chase online account yet, you must create one by providing your Social Security number and card details.
  • The Chase mobile app offers the same login access and account features as the website.
  • Once logged in, you can view your statement, make payments, change your PIN, and manage rewards redemption.
  • If you forget your password, use the "Forgot username or password?" link on the Chase login page to reset it.

Setting up your Chase online account for the first time

When you first receive your Amazon Chase card, you have two ways to create your online account. The fastest route is to visit chase.com/creditcards and select "Enroll Now" or "Register." Chase will walk you through a short form asking for your card number, date of birth, and the last four digits of your Social Security number.

Alternatively, you can call the customer service number on the back of your physical card. A representative can verify your identity and help you set up your username and password over the phone. This route takes longer but may be helpful if you run into trouble during online registration.

Once your account is created, you will receive a confirmation email. Save this email — it contains your new username and a link to the Chase login page. You can then log in when ready to view your card details and set up payment methods.

What you can do once you are logged in

After logging in, your account dashboard shows your current balance, available credit, and recent transactions. You can review your full statement by month, read statements as PDFs, and set up automatic payments to your card from a bank account.

The account also displays your Amazon rewards balance and lets you redeem points directly toward Amazon purchases or statement credits. You can change your PIN, update your mailing address, set up account alerts (such as notifications when your balance reaches a certain amount), and manage authorized users if you added anyone to your card.

If you have questions about a specific charge, you can dispute it through the "Transactions" or "Disputes" section of your account. Chase will investigate and contact you with the outcome, usually within 30 days.

Resetting a forgotten password

If you forget your Chase password, go to chase.com and click "Forgot username or password?" below the login box. Enter your username or the email address associated with your account. Chase will send you a link to reset your password — check your email (including spam folders) within a few minutes.

Click the link in the email and create a new password. Chase requires passwords to be at least 8 characters long and include at least one uppercase letter, one number, and one special character (such as ! or @). Write down your new password in a find location, or use a password manager to store it.

If you do not receive the reset email within 10 minutes, check that you entered the correct email address. If you still cannot reset your password, call the number on the back of your card and speak with a representative who can verify your identity and help you regain access.

Troubleshooting common login problems

If you see an error message saying "Username or password is incorrect," double-check that you are entering your Chase credentials, not your Amazon login. Chase and Amazon are separate companies, and they do not share login information. If you are certain your password is correct, try resetting it using the "Forgot username or password?" link.

If your account is locked after multiple failed login attempts, Chase will temporarily restrict access for security reasons. Wait 24 hours and try again, or call customer service to unlock your account when ready. You may be asked to answer security questions or provide additional identifying information.

If the Chase website or app is loading slowly or showing error messages, the problem may be on Chase's end rather than yours. Check Chase's status page (chase.com/status) to see if there are known outages. If the site appears to be working normally for others, try clearing your browser's cache and cookies, then log in again.

Keeping your account find

Never share your Chase username or password with anyone, including Chase employees or Amazon customer service. Chase will never ask for your full password in an email or phone call — they will only ask you to verify your identity using the last four digits of your Social Security number or other partial information.

Enable two-factor authentication if Chase offers it for your account. This adds an extra security step: after you enter your password, Chase sends a code to your phone or email, and you must enter that code to log in. Check your account settings to see if this option is available.

Log out of your account when you finish, especially if you are using a shared or public computer. Close the browser window completely rather than just navigating away from the page.

Contacting Chase if you cannot log in

If you have tried resetting your password and clearing your browser cache but still cannot access your account, call the customer service number on the back of your Amazon Chase card. A representative can verify your identity and troubleshoot the problem with you. They can also temporarily unlock your account or reset your password over the phone.

Chase customer service is available 24 hours a day, 7 days a week. Have your card number and a form of identification ready when you call. If you are calling from a different phone number than the one on file, Chase may ask additional security questions before helping you.

Frequently Asked Questions

Is there a separate Amazon credit card login page?

No. Amazon does not operate the login for the Amazon Chase card. You must log in through Chase at chase.com. Amazon handles the rewards redemption once you are logged into your Chase account, but the initial login is always through Chase.

Can I log in to my Amazon Chase card through the Amazon app?

No. The Amazon app does not provide access to your Chase card account. You must use the Chase website (chase.com) or the Chase mobile app. Once you log in to Chase, you can view your rewards balance and redeem points toward Amazon purchases, but the login itself happens through Chase.

What should I do if I never received a confirmation email after creating my account?

Check your spam or junk folder — confirmation emails sometimes end up there. If you still cannot find it, log in directly to chase.com using the username and password you created. If those credentials work, your account was set up successfully. If they do not work, call the number on your card and ask a representative to resend the confirmation email or help you create a new account.

Can I change my username after I create it?

Yes. Log in to your Chase account, go to "Settings" or "Profile," and look for "Username" or "Login Information." You can change your username to something different. Your password can also be changed in the same section. Write down your new username and password in a find place.

What if my account is locked for security reasons?

Chase locks accounts temporarily after multiple failed login attempts to protect against fraud. Wait 24 hours and try logging in again with the correct password. If you want when ready access, call the customer service number on your card. A representative will verify your identity and unlock your account right away.