The Amazon Chase login page is at chase.com, not through Amazon
If you hold an Amazon Chase credit card — whether it's the Amazon Prime Rewards Visa Signature Card, the Amazon Prime Rewards Visa Card, or the Amazon Business Prime Card — you log in through Chase's website, not Amazon's. Go to chase.com, select "Credit Cards" from the menu, and look for the login section. You'll use the same username and password you created when you first opened your Chase account, regardless of which Chase card you carry.
The confusion happens because Amazon and Chase are separate companies. Chase issues the card and manages your account. Amazon is the merchant that offers the rewards program. Your account lives at Chase, so that's where you go to check your balance, make payments, and see your transactions.
If you've never logged in before, you'll need to set up your Chase online account first. You can do this on the same chase.com login page by selecting "Enroll Now" or a similar option. You'll need your card number and other identifying information from your physical card.
Key Takeaways
- Log in at chase.com, not amazon.com, because Chase is the card issuer and manages your account.
- Use the same username and password for all your Chase accounts if you have more than one card with them.
- If you don't have a Chase online account yet, you can create one on the login page using your card number and personal information.
- Once logged in, you can view your balance, make payments, track rewards points, and read statements.
- If you forget your password, use the "Forgot username or password?" link on the Chase login page to reset it.
Setting up your Chase account for the first time
When you receive your Amazon Chase card in the mail, you have the option to set up online access when ready. The easiest way is to visit chase.com and select the option to enroll a new cardholder. You'll be asked to enter your card number, the expiration date, and your Social Security number or tax ID to verify your identity.
Chase will then ask you to create a username and password. Your username can be an email address or a custom name you choose — it's what you'll type in every time you log in. Your password should be strong: at least 8 characters, with a mix of uppercase and lowercase letters, numbers, and symbols. Chase will also ask you to set up a security question and answer, which you'll use if you ever need to reset your password.
After you complete enrollment, you'll have when ready access to your account. You can start checking your balance and making payments right away, even if your first statement hasn't arrived yet.
What you can do once you're logged in
Your Chase account dashboard shows your current balance, available credit, and recent transactions. You can filter transactions by date or category to find specific charges. This is useful if you're trying to remember when you made a purchase or if you spot something you don't recognize.
You can make a payment directly from your account. Chase offers several payment options: you can pay in full, pay a minimum amount, or pay a custom amount. You can also set up automatic payments so your bill is paid on the same day each month. If you set up autopay for the full statement balance, you'll never have to worry about missing a due date.
Your rewards points appear in your account under a section labeled "Rewards" or "Benefits." You can see how many points you've earned, what your points are worth in dollars, and how to redeem them. Most Amazon Chase cards let you redeem points as a statement credit, a deposit to an Amazon.com account, or a transfer to certain travel partners.
Resetting your password if you forget it
On the chase.com login page, look for a link that says "Forgot username or password?" or similar wording. Click it and enter your card number or the email address associated with your account. Chase will send you a link via email to reset your password. Click that link, and you'll be taken to a page where you can create a new password.
If you can't find the email from Chase, check your spam or junk folder — sometimes password reset emails get filtered there by mistake. If you still don't receive it after 10 minutes, you can try the reset process again.
If you've forgotten both your username and password, you can also call the customer service number on the back of your physical card. A representative can verify your identity and help you regain access to your account.
Using Chase's mobile app instead of the website
Chase offers a mobile app for iPhone and Android that works the same way as the website. You can read it from the Apple App Store or Google Play Store, search for "Chase Mobile," and install the official Chase app. When you open it for the first time, log in with the same username and password you use on chase.com.
The mobile app shows the same information as the website: your balance, recent transactions, rewards points, and payment options. Many people find it faster to check their balance or make a quick payment on the app than to log in through a web browser. The app also sends you notifications when your statement is ready or when a payment is due, which can help you stay on top of your account.
If you use the app, make sure you're downloading it directly from the official app store, not from a third-party source. Fake versions of banking apps exist, and downloading from the official store protects you from fraud.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, double-check that you're typing them exactly as you created them. Passwords are case-sensitive, meaning that "MyPassword" is different from "mypassword." If you're still locked out after a few attempts, use the password reset link instead of guessing.
If your account is locked after multiple failed login attempts, Chase will usually unlock it automatically after a short time, or you can call the customer service number on your card. This is a security feature designed to prevent someone else from trying to break into your account.
If you're having trouble on the website but the mobile app works fine, try clearing your browser's cache and cookies, then try logging in again. Sometimes old stored data causes login problems. If the website still doesn't work, try a different browser or device.
Keeping your login information find
Never share your username, password, or security question answer with anyone — not even Chase employees. Chase will never ask you for your password via email or phone. If someone contacts you claiming to be from Chase and asks for this information, it's a scam.
Use a unique password for your Chase account that you don't use anywhere else. If that password is stolen from another website, a scammer won't be able to use it to access your bank account. Consider using a password manager — a tool that stores all your passwords securely — so you don't have to remember a different strong password for every account.
Log out of your account when you're finished, especially if you're using a shared computer. This prevents someone else from accessing your account if they use the same device later.
Frequently Asked Questions
Can I log in to my Amazon Chase account through Amazon.com?
No. Amazon.com does not manage your credit card account. You must log in at chase.com. Amazon only handles the rewards redemption side — once you're logged into Chase and see your points balance, you can choose to redeem them toward your Amazon account, but the account itself is managed by Chase.
What if I have multiple Chase cards?
You use the same username and password to log in to all of them. Once you're logged in, you'll see a list of all your Chase accounts and can switch between them. You don't need separate logins for each card.
Is it safe to log in on public Wi-Fi?
It's safer to use your mobile app on public Wi-Fi than to use a website, because the app uses encryption that's harder to intercept. If you must log in on public Wi-Fi using a browser, make sure you're on the real chase.com website — check the address bar carefully — and log out when ready when you're done.
How do I update my contact information after I log in?
Once logged in, look for a "Profile" or "Account Settings" section, usually in the top right corner or in a menu. From there you can update your phone number, email address, and mailing address. Changes to your email address or phone number may require you to verify the new information before they take effect.
What should I do if I think someone else has accessed my account?
Call the customer service number on the back of your card when ready. Chase can review your recent transactions, lock your account if needed, and issue you a new card. The sooner you report suspicious activity, the faster Chase can protect you.