Where to log in to your Amazon credit card account
Amazon credit card accounts are managed through the same login portal as your regular Amazon account. Go to amazon.com, click "Account & Lists" in the top right corner, and select "Your Account." From there, you can view your credit card details, statements, and payment options under the "Login & security" or "Your credit cards" section, depending on which Amazon card you hold.
If you have an Amazon Visa card issued by Chase, you can also log in directly through chase.com. Click "Credit Cards" and then "Manage Your Account" to access your card details, make payments, and view your balance. Both routes lead to the same account information — the choice depends on which interface you find easier to navigate.
Your username is typically the email address you registered with Amazon. If you have forgotten your password, both Amazon and Chase offer password reset options on their login pages. You will need access to the email address or phone number associated with your account to complete the reset.
Key Takeaways
- Log in through amazon.com using your Amazon account credentials to access most Amazon credit card features and statements.
- Chase cardholders can also log in at chase.com to manage their Amazon Visa card separately if they prefer.
- Your username is the email address you used to create your Amazon account.
- Use the password reset option on either login page if you cannot remember your password.
What you can do once you are logged in
Once logged in through Amazon, you can view your current balance, recent transactions, and available credit limit. You can also set up automatic payments, make one-time payments, and read or view past statements. The "Your credit cards" section shows all Amazon-branded cards linked to your account if you hold more than one.
Through Chase's portal, you have access to the same payment and statement features, plus additional tools like transaction alerts, fraud monitoring, and the ability to freeze or unfreeze your card temporarily. Chase also displays your credit score and credit utilization if you have enrolled in their credit monitoring service.
Troubleshooting login problems
If you cannot log in, the most common cause is an incorrect password or email address. Double-check that you are using the email address associated with your Amazon account, not a different one. Passwords are case-sensitive, so verify that Caps Lock is off.
If you see a message that your account is locked or suspended, Amazon or Chase may have flagged unusual activity for security reasons. Check the email address linked to your account for a message from Amazon or Chase explaining the lock and how to restore access. You may be asked to verify your identity by answering security questions or confirming a code sent to your phone.
If you have recently changed your email address or phone number, log in using your old credentials first, then update your contact information in your account settings. Logging in from a new device or location may also trigger a security check — look for a verification code sent to your email or phone.
Two-factor authentication and security
Amazon and Chase both offer two-factor authentication (2FA) to add a layer of security to your account. With 2FA enabled, you will need to enter a code sent to your phone or email each time you log in from a new device or browser. This prevents someone with your password from accessing your account without also having access to your phone or email.
To enable 2FA on your Amazon account, go to "Login & security" in your account settings and look for the "Two-Step Verification" option. For Chase, log in and navigate to "Security & Alerts" to set up two-factor authentication. You can choose to receive codes via text message, email, or through the Chase mobile app.
Logging in on mobile devices
You can log in to your Amazon credit card account through the Amazon mobile app or the Chase mobile app. read the app from the Apple App Store or Google Play Store, open it, and tap "Account" or "Login." Enter your email address and password — the same credentials you use on the website.
The mobile apps often offer features not available on the website, such as the ability to photograph and deposit checks, set up card controls (like blocking certain types of purchases), and receive real-time transaction notifications. Both apps also allow you to make payments and view your balance without logging in through a web browser.
What to do if you do not remember your account email
If you cannot remember the email address associated with your Amazon account, you have limited options for recovery. Amazon does not have a "forgot email" feature like some services do. However, if you have an Amazon order confirmation or receipt, the email address on that document is the one linked to your account.
If you do not have an old order or receipt, contact Amazon Customer Service through the "Contact Us" page on amazon.com. Explain that you have lost access to your account and provide details like your name, phone number, or the last four digits of a payment method you used. Amazon can verify your identity and help you regain access to your account.
Frequently Asked Questions
Can I log in to my Amazon credit card account without an Amazon account?
No. All Amazon credit cards are tied to an Amazon account, so you must log in through Amazon or through Chase (if you hold a Chase-issued Amazon Visa card). You cannot access your card account separately from your Amazon account.
What should I do if I see unauthorized charges after logging in?
Contact Chase or Amazon when ready through the phone number on the back of your card or through your account settings. Do not use a phone number from an email or text message, as those could be fraudulent. Report the charges and request a dispute; most card issuers will freeze your account and send you a replacement card while they investigate.
Is it safe to log in to my credit card account on a public computer?
It is safer to avoid logging in on public computers, but if you must, log out completely when finished and clear your browser history. Do not check the "Remember me" or "Stay logged in" option. Use a public computer only to reset your password or contact customer service — avoid making payments or viewing sensitive information if possible.
Can I log in if I have changed my phone number?
Yes, but you may need to verify your identity first. Log in using your email and password. If you are prompted for a verification code, select the option to receive it via email instead of text message. Once logged in, update your phone number in your account settings so future codes go to the correct number.
What is the difference between logging in through Amazon and through Chase?
Both logins access the same account and card information. Amazon's portal integrates your credit card with your shopping account and rewards, while Chase's portal focuses on credit card management and offers additional credit monitoring tools. Choose whichever interface you prefer — you can use either one.