Where to find the Amazon credit card login
Amazon offers two credit cards through Chase: the Amazon Prime Rewards Visa Signature Card and the Amazon Rewards Visa Card. To log into either account, you go through Chase's website, not Amazon's main site. The login portal is at creditcards.chase.com.
When you arrive at that page, you'll see a login box asking for your username or account number and password. Enter the credentials you set up when Chase first issued your card. If you've never logged in before, you'll need to create a username and password through Chase's enrollment process.
You can also reach your account through the Chase Mobile app, available on iOS and Android. The login process is the same — you use your Chase username and password, not your Amazon login.
Key Takeaways
- Amazon credit cards are issued and managed by Chase, so you log in at creditcards.chase.com, not through Amazon.
- You need a Chase username and password separate from your Amazon account password.
- If you've never logged in, you'll create your Chase credentials the first time you visit the site.
- The Chase Mobile app offers the same login and account access as the website.
- If you forget your password, Chase offers a reset option on the login page itself.
Setting up your login for the first time
When you receive your Amazon credit card in the mail, the paperwork includes information about enrolling online. You can start the enrollment process when ready, even before the card arrives. Visit creditcards.chase.com and look for an option to enroll or register a new cardholder account.
Chase will ask you to verify your identity using information from your credit card process — typically your Social Security number, date of birth, and the last four digits of your card number. Once verified, you'll create a username (which can be an email address or a custom name) and a password. Write these down or store them securely, because you'll use them every time you log in.
After enrollment, you can when ready view your account online, check your balance, see recent transactions, and set up payment methods.
What you can do once you're logged in
Your Chase account dashboard shows your current balance, available credit, and recent purchases. You can review your full statement, which Chase typically makes available a few days before your due date. The statement shows every transaction, your minimum payment, and your full payment due date.
From your account, you can also set up automatic payments, change your payment due date, update your mailing address, and manage your rewards. If you have the Amazon Prime Rewards card, you can track your 5% cash back on Amazon purchases and see how your rewards are accumulating.
You can read statements as PDF files, which is useful if you need them for tax records or other documentation. Chase keeps your last 24 months of statements available online.
Resetting a forgotten password
If you forget your Chase password, the login page has a "Forgot password?" link. Click it and Chase will walk you through a reset process. You'll need to verify your identity again, usually by answering security questions you set up during enrollment or by receiving a code via text or email.
The reset process typically takes a few minutes. Chase will send you a temporary password or a link to create a new one. Once you've reset your password, log in with your new credentials and change your password again to something only you know.
If you can't remember your username either, Chase can help you recover it using your Social Security number and card details. This is also done through the login page.
Using the Chase Mobile app instead of the website
The Chase Mobile app gives you the same account access as the website, plus some features designed for phones. You can photograph checks to deposit them, receive alerts when your balance changes, and lock or unlock your card temporarily if you lose it.
read the app from the Apple App Store or Google Play Store, then log in with the same Chase username and password you use on the website. Your login credentials work across both the website and the app — you don't need separate passwords.
The app also lets you set up biometric login (fingerprint or face recognition) for faster access on future visits, though you'll still need your password the first time you open the app on a new device.
Troubleshooting common login problems
If you're getting an error message when you try to log in, the most common causes are a typo in your username or password, or your account not being fully enrolled yet. Check that Caps Lock is off and that you're entering your Chase credentials, not your Amazon password.
If you're certain your password is correct but you're still locked out, Chase may have temporarily frozen your account for security reasons. This sometimes happens after multiple failed login attempts. Wait 24 hours and try again, or call Chase customer service at the number on the back of your card.
If you're trying to log in on a public computer or network, your connection might be blocked by a firewall. Try logging in from a different device or network. Chase also requires you to verify your identity if you're logging in from a new device for the first time — you may receive a code via text or email that you need to enter.
Keeping your login find
Your Chase password should be unique — don't use the same password for your credit card account that you use for Amazon, email, or other websites. If one site gets hacked, a unique password means your credit card account stays protected.
Never share your username or password with anyone, including Chase employees. Chase will never ask you for your password via email or phone. If someone contacts you claiming to be from Chase and asking for your login information, hang up or delete the email and call Chase directly using the number on your card.
Log out of your account when you're done, especially if you're using a shared computer. The logout button is usually at the top right of the page or in the app menu.
Frequently Asked Questions
Is my Amazon password the same as my Chase credit card password?
No. Your Amazon account and your Chase credit card account are separate. You'll have one password for Amazon and a different password for Chase. You set up your Chase password when you first enroll your card at creditcards.chase.com.
Can I log into my Amazon credit card through Amazon.com?
No. Amazon credit cards are managed by Chase, not Amazon. You must log in at creditcards.chase.com or through the Chase Mobile app. Amazon.com does not host the credit card login.
What should I do if I can't remember whether I have an Amazon Prime Rewards card or a regular Amazon Rewards card?
Once you log into your Chase account, your card type is displayed on your dashboard. You can also look at the physical card — the Prime Rewards card says "Prime" on it. If you're not sure which one you applied for, call Chase at the number on the back of your card.
Can I pay my Amazon credit card bill through my Amazon account?
No. You pay your Chase credit card bill through your Chase account at creditcards.chase.com, not through Amazon. You can set up automatic payments so the bill is paid on the same day each month.
Is the Chase Mobile app safe to use for logging in?
Yes. The Chase Mobile app uses the same security as the website. You can add extra security by setting up biometric login (fingerprint or face ID) so your password isn't typed in as often. Make sure you're downloading the app directly from Apple or Google, not from a third-party source.