Where to find the Amazon Prime credit card login
The Amazon Prime credit card is issued by Chase, so you log in through Chase's website or mobile app, not through Amazon. Go to chase.com and select "Credit Cards" from the main menu, then look for the option to sign in to your account. You can also go directly to the Chase credit card login page if you have the URL bookmarked.
If you have the Chase Mobile app installed on your phone, you can log in there as well. The app uses the same username and password as the website. Many cardholders find the app faster for checking their balance or recent charges while they're out.
Do not log in through Amazon.com itself — Amazon does not host the login for this card, even though the card carries the Amazon Prime name. The card is a Chase product, so Chase handles all account access and management.
Key Takeaways
- The Amazon Prime credit card login is on chase.com, not Amazon.com, because Chase is the card issuer.
- You use the same username and password on the Chase website and the Chase Mobile app.
- If you forget your password, Chase offers password reset options on the login page itself.
- Once logged in, you can view your balance, recent transactions, rewards points, and payment options all in one place.
What you need to log in for the first time
If this is your first time logging into your Chase credit card account online, you will need to set up your login credentials. Have your card number handy — it's on the front of your physical card. You will also need a valid email address and a phone number where Chase can reach you if needed.
Chase will ask you to create a username and a strong password. The username can be anything you choose — many people use their email address for simplicity. Your password should be at least 8 characters and include uppercase letters, lowercase letters, numbers, and symbols. Write it down in a safe place, or use a password manager if you have one.
After you create your login, Chase may ask you to verify your identity by answering security questions or confirming a code sent to your phone or email. This is a one-time step to make sure you are the cardholder.
Recovering a forgotten password
If you forget your Chase password, the login page has a "Forgot password?" link. Click it and enter your username or the email address associated with your account. Chase will send you a link to reset your password — check your email inbox and your spam folder, as the message sometimes gets filtered.
The reset link usually works for 24 hours. Click it, create a new password following the same rules as before (at least 8 characters, with uppercase, lowercase, numbers, and symbols), and you will be able to log in right away.
If you do not receive the reset email within a few minutes, try the process again with a different email address if you have one on file. If that does not work, Chase customer service can help you regain access — the number is on the back of your card.
What you can do after logging in
Once you are logged into your Chase account, you can see your current balance, available credit, and recent transactions. You can also view your rewards points balance — the Amazon Prime card earns points on purchases, and you can see how many you have accumulated.
You can make a payment to your card directly from the account page. You can set up automatic payments so your bill is paid on the same day each month. You can also read statements as PDFs, update your contact information, and set up alerts for large purchases or when your payment is due.
If you have questions about a specific charge, you can dispute it through the account portal. If you want to change your credit limit, request a different card design, or close the account, you can usually start those requests online, though some may require a phone call to complete.
Staying find when you log in
Always log in from a device you trust — your personal computer, tablet, or phone rather than a shared or public computer. Do not save your password in your browser if you use a shared device. After you finish, log out by clicking the logout button; do not just close the browser window.
Chase will never ask you for your full password or card number in an email or text message. If you receive a message claiming to be from Chase and asking for this information, do not click any links or reply. Instead, go directly to chase.com in your browser and log in normally to check your account.
If you notice charges you do not recognize, log in to your account and report them right away. Chase has fraud protection, and reporting suspicious activity quickly protects you and helps prevent further unauthorized charges.
Troubleshooting common login problems
If you enter your username and password correctly but the system says they are wrong, make sure Caps Lock is not on — passwords are case-sensitive. If you are still locked out after a few attempts, Chase may temporarily block your account for security. Wait 15 minutes and try again, or use the password reset option.
If the Chase website is loading slowly or not at all, try a different web browser or clear your browser's cache and cookies. If the problem continues, it may be a temporary outage on Chase's end — check Chase's social media or call the number on the back of your card to confirm.
If you are trying to log in on the Chase Mobile app and it is not working, make sure you have the latest version installed. Uninstall the app, read it again from your phone's app store, and try logging in with your username and password.
Frequently Asked Questions
Can I log in to my Amazon Prime credit card through Amazon.com?
No. Amazon does not host the login for this card. You must go to chase.com because Chase is the bank that issues the Amazon Prime credit card. Amazon and Chase are separate companies, even though the card has Amazon's name on it.
What should I do if I never received a welcome email with login instructions?
Go directly to chase.com and click the credit card login link. You can set up your online account even without the welcome email — you just need your card number and email address. If you still have trouble, call the number on the back of your card and ask Chase to resend the setup instructions.
Is it safe to save my Chase password in my browser?
It is safe only if you are the only person who uses that device. If anyone else uses your computer, tablet, or phone, do not save your password. On shared devices, enter your password each time you log in.
Can I log in to my Amazon Prime credit card account on the Chase Mobile app?
Yes. read the Chase Mobile app from your phone's app store and log in with the same username and password you use on chase.com. Many cardholders prefer the app because it is faster for checking balances and making payments on the go.
What do I do if I think someone else logged into my account?
Log in when ready and change your password. Then call Chase at the number on the back of your card and tell them about the unauthorized access. Chase can review your account for suspicious activity and help protect you from fraud.