Where to log into your Amazon Store Credit Card account

The Amazon Store Credit Card is issued by Synchrony Bank. To log into your account, go to mysynchrony.com and select "Log In" at the top of the page. Enter your username and password, then complete any additional security steps Synchrony requests.

If you do not have a username yet, you can create one during your first login. Synchrony will ask you to verify your identity using information from your credit process — typically your Social Security number, date of birth, and card number.

You can also manage your account through the Synchrony mobile app, available on iOS and Android. The app offers the same features as the website: viewing your balance, making payments, checking your statement, and updating your contact information.

Key Takeaways

  • Log in at mysynchrony.com with your username and password; Synchrony Bank, not Amazon, manages the account.
  • First-time users create a username and verify their identity using their Social Security number and card details.
  • You can also log in through the Synchrony mobile app to view balances, make payments, and read statements.
  • If you forget your password, use the "Forgot Username or Password?" link on the login page to reset it.
  • Two-factor authentication is available as an optional security feature to protect your account.

What you can do once you are logged in

After logging in, you can view your current balance, available credit, and recent transactions. You can also read or view your monthly statement in PDF format and set up automatic payments or make one-time payments toward your balance.

The account dashboard shows your rewards balance if you have earned any. The Amazon Store Credit Card does not earn cash back or points on purchases — instead, it offers promotional financing offers on Amazon.com purchases, such as no interest for a set period on purchases over a certain amount.

You can update your mailing address, email address, and phone number in the account settings. You can also view your credit limit and request a credit limit increase through the portal.

Password reset and account recovery

If you forget your username or password, click "Forgot Username or Password?" on the mysynchrony.com login page. Synchrony will ask you to enter your card number and Social Security number to verify your identity, then send a reset link to your email address on file.

Check your email (including spam and promotions folders) for the reset link. The link typically expires after a few hours, so reset your password promptly. If you do not receive an email, verify that Synchrony has your correct email address by calling the customer service number on the back of your card.

If you cannot remember your card number, you can still recover your account by providing your Social Security number and date of birth on the Synchrony website. Synchrony will then send you a link to reset your login credentials.

Two-factor authentication and account security

Synchrony offers two-factor authentication as an optional security feature. Once enabled, you will need to enter a code sent to your phone or email each time you log in from a new device or browser.

To turn on two-factor authentication, log into your account, go to "Security Settings," and select the option to enable it. You can choose to receive codes via text message or email. Two-factor authentication adds a layer of protection if someone obtains your password.

If you notice unauthorized transactions on your account, contact Synchrony when ready at the number on your card. Synchrony has fraud protection policies that may limit your liability for unauthorized charges, but reporting quickly is important.

Troubleshooting login problems

If you cannot log in after entering your correct username and password, your account may be temporarily locked due to multiple failed login attempts. Wait 15 to 30 minutes and try again, or use the password reset link to create a new password.

If you see an error message saying your account is not found, double-check that you are using the correct username (not your email address, unless that is what you set as your username). Usernames are case-sensitive.

If you are still unable to log in after resetting your password and waiting, contact Synchrony customer service at the number on the back of your card. A representative can verify your identity and help you regain access to your account.

Accessing your account on mobile

read the Synchrony mobile app from the Apple App Store or Google Play Store. Open the app and tap "Log In," then enter your username and password. The mobile app uses the same login credentials as the website.

The app allows you to view your balance, make payments, check recent transactions, and upload documents if Synchrony requests additional information. You can also set up alerts to notify you when your statement is ready or when a payment is due.

If you prefer not to use the mobile app, you can access your account through a mobile web browser by visiting mysynchrony.com. The website is optimized for smaller screens and works on phones and tablets.

What to do if you lose access to your email or phone

If you no longer have access to the email address or phone number associated with your Synchrony account, contact customer service at the number on your card. A representative will verify your identity and update your contact information so you can reset your password.

Synchrony may ask you security questions or request documents to confirm your identity before making changes to your account. Have your card number and Social Security number ready when you call.

Frequently Asked Questions

Is the Amazon Store Credit Card login the same as my Amazon.com login?

No. The Amazon Store Credit Card is managed by Synchrony Bank, not Amazon. You log in at mysynchrony.com with a separate username and password. Your Amazon.com account and your Synchrony account are not connected.

Can I pay my Amazon Store Credit Card through Amazon.com?

No. You must make payments through mysynchrony.com or the Synchrony mobile app. Amazon.com does not process payments for the card. You can view promotional offers on Amazon.com, but account management happens only through Synchrony.

What should I do if I think someone else logged into my account?

Change your password when ready using the "Forgot Username or Password?" link on mysynchrony.com. Then call the customer service number on your card to report the suspicious activity. Synchrony can review your account for unauthorized transactions and help find it.

Can I use the same username and password for multiple Synchrony cards?

If you have multiple Synchrony cards, you can use the same login credentials to access all of them. Once logged in, you can switch between your different Synchrony accounts from the dashboard.

How long does it take to set up a new login after I receive my card?

You can create your login when ready after receiving your card. Go to mysynchrony.com, select "Log In," and choose "Create Username." Synchrony will verify your identity using your card number and Social Security number, and your login will be active within minutes.