The main Amazon Chase customer service number is 1-800-227-2639
That number connects you to Chase customer service representatives who handle Amazon Prime Rewards Visa and Amazon Prime Rewards Signature Visa accounts. You can call it from 8 a.m. to midnight Eastern time, seven days a week. Have your card number or the phone number associated with your account ready when you call.
If you are calling about a different Chase card (not the Amazon card), that number will not work — Chase routes calls based on the card type. The Amazon Chase line is specifically for the Amazon-branded rewards cards issued through Chase.
Key Takeaways
- The main customer service line for Amazon Chase cards is 1-800-227-2639, available seven days a week from 8 a.m. to midnight Eastern time.
- You can also reach Amazon Chase support through the Chase mobile app or website by logging into your account and selecting the message or chat option.
- For fraud or a lost card, tell the representative when ready — they can freeze your account right away without waiting for mail.
- Chase offers a separate number for hearing-impaired customers (TTY): 1-800-695-1788, available during the same hours.
What you can handle by phone
Call the main number to report a lost or stolen card, dispute a charge, ask about your rewards balance, request a credit limit increase, or report fraud. Representatives can freeze your account when ready if needed, which is faster than waiting for a replacement card to arrive.
You can also call to ask about your statement, request a copy of an old statement, or get help understanding a charge. If you are locked out of your online account, the phone line can help you reset your password or verify your identity.
Online and app options instead of calling
If you prefer not to call, log into your Chase account on the Chase website or through the Chase mobile app. Both let you message a representative directly — you type your question and they respond within a few hours, usually faster during business hours. This is useful if you have a question that is not urgent or if you want a written record of the answer.
The app also lets you freeze or unfreeze your card when ready, report it lost, and see your recent transactions without talking to anyone. Many account questions — like your current balance, available credit, or recent charges — you can answer yourself by logging in.
Calling about rewards or Amazon-specific questions
The main Chase number handles rewards questions, but some Amazon-specific issues may route you differently. If you are asking about how your Prime membership connects to your card, or whether a purchase should have earned bonus points, the representative may transfer you to an Amazon team. This usually takes a few minutes.
You can also contact Amazon directly about account-level issues — like whether a purchase was may be able to access for rewards — through Amazon's own customer service. Chase handles the card itself; Amazon handles the shopping account and membership.
What to have ready before you call
Gather your card number, or the phone number linked to your account, before you dial. If you are calling about a specific charge, have the date and amount ready. If you are reporting fraud, have a list of the charges you did not recognize.
If you are calling from a different phone than the one on file, Chase may ask you security questions to confirm your identity. Answers might include your mother's maiden name, the last four digits of your Social Security number, or recent charges you made. Having your statement in front of you can speed this up.
Hearing-impaired and relay service options
If you use a TTY device, call 1-800-695-1788 during the same hours as the main line (8 a.m. to midnight Eastern, seven days a week). You can also use a relay service — dial 711 and tell the relay operator you want to reach Chase at 1-800-227-2639. The relay service connects you at no cost.
Frequently Asked Questions
Can I call Chase to increase my credit limit?
Yes. Call the main number and ask to speak with someone about a credit limit increase. They will review your account and may be able to raise your limit on the spot, or they may tell you to reapply in a few months. Some increases happen when ready; others take a few business days.
What if I am calling from outside the United States?
The 1-800 number only works from within the U.S. If you are calling from abroad, log into your Chase account online or use the app to message a representative instead. You can also look up the international number on the back of your physical card, which may have a different number for overseas calls.
How long does it usually take to speak to someone?
Wait times vary by time of day and day of week. Calling early in the morning or on a weekday usually means a shorter wait than calling in the evening or on weekends. If the wait is long, you can hang up and try the app or website instead — those channels often have shorter response times.
Can I call to cancel my card?
Yes, you can call to close your account, but Chase will ask why you are leaving. Before you call, think about whether you want to keep the card open for rewards on future purchases, since closing it can affect your credit score slightly. You can also just stop using the card without closing it.
What if I need to dispute a charge that happened months ago?
Call the main number and explain the charge. Chase usually allows disputes within 60 days of the statement date, but they may investigate older charges if you have a good reason. Have the statement showing the charge ready when you call, and explain why you did not recognize it sooner.