Amazon Credit Card Phone Numbers and Hours
The phone number for Amazon credit card customer service is 1-866-246-6348. This line handles questions about the Amazon Prime Rewards Visa Signature Card, the Amazon Prime Rewards Visa Card, the Amazon Business Prime Rewards Visa Card, and the Amazon Business Line of Credit Card. The service is available 24 hours a day, 7 days a week.
When you call, have your card number, Social Security number, and a recent statement ready. The automated system will route you based on your question — you can reach account services, fraud reporting, or payment options without waiting to speak to a representative first. If you need to speak with someone directly, the wait time varies by time of day, but early morning calls typically have shorter queues.
If you are calling from outside the United States, contact the number on the back of your physical card, as international rates and routing differ. The back of your card also lists a separate fraud line if you believe your account has been compromised.
Key Takeaways
- Amazon credit card customer service is reachable at 1-866-246-6348, open 24 hours daily.
- Have your card number, Social Security number, and a recent statement before calling to speed up the process.
- The automated system can route you to specific departments without speaking to a representative, or you can wait to speak with someone directly.
- International callers should use the number printed on the back of their physical card instead.
- A separate fraud line is available on your card if you need to report unauthorized charges or a lost or stolen card.
What You Can Handle by Phone
The customer service line handles account questions, payment issues, rewards inquiries, and billing disputes. You can report a lost or stolen card, request a replacement, ask about your current balance, make a payment, or dispute a charge. The representative can also walk you through activating a new card or updating your account information.
If you have questions about your rewards balance, redemption options, or how points are earned on specific purchases, the phone line can provide that information. Representatives can also explain the difference between the standard Amazon Prime Rewards card and the Signature version, or help you understand whether you are may be able to access to upgrade your account.
For fraud or security concerns — such as unauthorized charges, a card you do not recognize, or suspicious account activity — the phone line connects you to a fraud specialist who can freeze your account, dispute charges, or issue a replacement card when ready.
Online and Chat Alternatives to Calling
If you prefer not to call, you can manage many account tasks through your Amazon account online. Log in to your account, go to "Your Account," select "Login & Security," and then choose "Manage Your Prime Membership" or navigate to the credit card section. From there you can view your balance, make a payment, update your address, or review recent transactions.
Amazon also offers chat support through the same login portal. Click the chat icon in the lower right corner of the Amazon website or app, and you can message a representative about your credit card account. Chat is typically available during business hours, though response times vary. Chat is useful for straightforward questions but may not be the fastest route for urgent issues like fraud or a lost card.
Email is not a reliable way to reach Amazon credit card support for urgent matters. If you send an email through the contact form on Amazon's website, you may wait several days for a response. For anything time-sensitive — a payment due soon, a fraudulent charge, or a card you need replaced — call the phone number instead.
Reporting Fraud and Lost or Stolen Cards
If your card is lost, stolen, or you see charges you did not make, call 1-866-246-6348 when ready. The automated system will ask if you are calling about fraud or a lost card and will route you to the fraud department without delay. A specialist can freeze your account within minutes, preventing further unauthorized charges.
When you call to report fraud, have the specific charges ready — the date, merchant name, and amount. The representative will ask whether you recognize the merchant, whether you authorized the charge, and whether you have received the item or service. They will then dispute the charge on your behalf and issue a replacement card, which typically arrives within 7 to 10 business days.
If your card is lost but you have not seen fraudulent charges yet, you can still call to have it deactivated. The representative will cancel the old card and send a replacement. You can continue using your account online during this time, but you will not be able to use the physical card for in-person purchases until the replacement arrives.
Paying Your Amazon Credit Card Bill
You can pay your Amazon credit card bill by phone, online, or through automatic payments. To pay by phone, call 1-866-246-6348 and select the payment option from the automated menu. You will need your card number and the amount you want to pay. Payments made by phone are processed when ready and post to your account within one business day.
Online payment is faster and does not require a phone call. Log into your Amazon account, go to "Your Account," and find the credit card section. You can pay your full balance, the minimum payment, or any amount in between. You can also set up automatic payments so your bill is paid on the same date each month, which helps you avoid late fees.
If your payment is due soon and you are worried about missing the important date, call the customer service line to confirm your due date and ask about grace periods. Representatives can also explain what happens if you miss a payment and what options you have if you are having trouble paying.
Account Changes and Card Upgrades
If you want to upgrade from the standard Amazon Prime Rewards Visa Card to the Signature version, or if you are interested in the Amazon Business card, call customer service to discuss your options. The representative can explain the differences in benefits, annual fees, and rewards rates. They can also tell you whether you are currently may be able to access for an upgrade based on your account history and credit profile.
You can also call to update your personal information — your address, phone number, email, or name. Changes made by phone take effect when ready in your account. If you are moving, updating your address before you move helps may support your statements and replacement cards reach you without delay.
If you want to close your Amazon credit card account, you can do so by phone or online. The representative will confirm that you have no outstanding balance and will explain what happens to any rewards you have not yet redeemed. Closing an account may affect your credit score, so ask the representative about this before you proceed.
What to Expect When You Call
When you call 1-866-246-6348, you will hear an automated greeting that asks the reason for your call. The system recognizes spoken responses, so you can say "payment," "fraud," "account services," or "rewards." You can also press the corresponding number on your keypad. The system will then ask for your card number or Social Security number to pull up your account.
After the automated system gathers basic information, you have the option to continue with automated services or wait for a representative. If you choose to wait, hold times vary — typically 5 to 15 minutes during business hours and longer during peak times like early evening or the first few days of the month. If you are calling about fraud or a lost card, you will be prioritized and may reach someone faster.
Representatives are trained to handle credit card questions but cannot discuss other Amazon services like Prime membership, orders, or returns. If you call with a question about something other than your credit card, they will transfer you to the appropriate department or give you a different number to call.
Frequently Asked Questions
Can I reach Amazon credit card support on weekends?
Yes. The customer service line at 1-866-246-6348 is open 24 hours a day, 7 days a week, including weekends and holidays. Wait times may be longer on weekends, but you can reach someone at any time.
What if I am calling about a charge from a third-party seller on Amazon?
Charges from third-party sellers appear on your credit card statement the same way as Amazon charges. If you have a problem with the purchase itself — the item did not arrive, it was damaged, or it was not as described — you will need to contact Amazon customer service through your account or the Amazon app, not the credit card line. The credit card line handles billing disputes and fraud, not order issues.
How long does it take to dispute a charge?
Once you report a fraudulent or unauthorized charge by phone, the representative will open a dispute when ready. The charge will be removed from your account temporarily while the dispute is investigated, which typically takes 30 to 60 days. You will not be responsible for the charge during this time.
Can I change my credit limit by phone?
Yes. Call 1-866-246-6348 and ask to speak with someone about your credit limit. They can review your account and may be able to increase or decrease your limit on the spot. Some changes take effect when ready, while others may take a few business days to process.
What should I do if I cannot reach customer service?
If you are having trouble reaching someone by phone, try calling during off-peak hours — early morning or late evening typically have shorter wait times. You can also use the online chat feature through your Amazon account or log in to manage your account directly. For non-urgent questions, you can also submit a contact form through Amazon's website and wait for an email response.