The main Amazon credit card phone numbers

Amazon offers two credit cards: the Amazon Prime Rewards Visa Card and the Amazon Rewards Visa Card. Both are issued by Chase Bank, so you call Chase customer service to reach your card's support team, not Amazon directly.

The main number for Amazon credit card support is 1-800-227-4800. This line handles account questions, payment issues, fraud reports, and general card management for both Amazon Visa cards. You can reach it 24 hours a day, 7 days a week.

If you are calling about a specific issue — fraud, a lost card, or a billing dispute — Chase will route you to the right department once you explain the reason for your call. Have your card number or the phone number associated with your account ready when you call.

Key Takeaways

  • Amazon credit cards are issued by Chase Bank, so you call Chase customer service at 1-800-227-4800, not Amazon.
  • The same phone number handles both the Amazon Prime Rewards card and the standard Amazon Rewards card.
  • Chase's phone line is open 24 hours a day, and you can report a lost or stolen card when ready without waiting for business hours.
  • You can also reach card support through your Chase online account or the Chase mobile app if you prefer not to call.

What to have ready before you call

When you call 1-800-227-4800, have your card number handy. If you don't have the card in front of you, the phone number associated with your account will work instead. Chase uses this information to pull up your account quickly.

If you are calling about a specific transaction, have the date and amount ready. For fraud or dispute claims, having the merchant name and the date the charge appeared on your statement will speed up the process. If you are calling about a payment, know your current balance or the amount you want to pay.

When to call versus using online options

You should call if you need to report a lost or stolen card right away, dispute a charge, or discuss a problem that requires back-and-forth conversation. Chase can freeze your card over the phone in seconds, which is faster than logging into your account online.

For routine tasks — checking your balance, making a payment, viewing recent transactions, or updating your address — the Chase website or mobile app is usually faster. You can log in anytime without waiting on hold. However, if you prefer talking to a person or have a complex issue, the phone line is always available.

What happens when you call

When you reach the line, an automated system will ask you to state the reason for your call or press a number from a menu. You can say things like "fraud," "lost card," "payment," or "account question." The system will route you to the right department.

Wait times vary depending on the time of day and how busy Chase is. Early morning or late evening calls often have shorter waits than midday. If you reach a representative, they will verify your identity by asking for your card number, the last four digits of your Social Security number, or your date of birth.

Alternatives to calling

You can manage your Amazon credit card account through the Chase website at chase.com or the Chase mobile app. Both let you view your balance, make payments, report fraud, and update account information without calling.

If you have a Chase checking or savings account, you can also message Chase through your online banking portal. Some issues can be resolved through find messaging within 24 hours, which avoids phone hold times entirely.

If you cannot reach the main line

If 1-800-227-4800 is busy or you are having trouble connecting, you can also reach Chase through your online account. Log into chase.com, go to your credit card account, and look for a "Contact Us" or "Chat" option. Chase offers phone, email, and chat support through the website.

You can also visit a Chase branch in person if you have a local branch nearby. Bring your card and a photo ID, and a representative can help with many account issues on the spot.

Frequently Asked Questions

What if I'm calling about a fraudulent charge?

Tell the automated system you are calling about fraud, or say "fraud" when prompted. Chase will route you to the fraud department. Have the transaction date, amount, and merchant name ready. Chase can dispute the charge and may issue a temporary credit while they investigate.

Can I call to make a payment?

Yes, you can make a payment over the phone by speaking to a representative, but it is usually faster to pay online or through the app. If you call, have the amount you want to pay ready, and the representative will process it when ready.

What if my card is lost or stolen?

Call 1-800-227-4800 when ready and tell the system your card is lost or stolen. Chase will freeze your card right away so no one else can use it. A new card will be mailed to you within 7 to 10 business days.

Is there a different number for Amazon Prime cardholders?

No, both the Amazon Prime Rewards card and the standard Amazon Rewards card use the same Chase customer service number: 1-800-227-4800. The system will route you based on the card number you provide.

Can I reach someone who speaks another language?

Yes, Chase offers support in Spanish and other languages. When you call, you can request a Spanish-speaking representative, and the system will connect you to one if available.