The main Amazon credit card phone number is 1-800-695-5175
This is the dedicated line for the Amazon Prime Rewards Visa Signature Card and the Amazon Prime Rewards Visa Card, both issued by Chase. The number connects you to Chase customer service representatives who handle account questions, fraud reports, payment issues, and card replacement.
You can reach this line 24 hours a day, 7 days a week. Have your card number or the phone number associated with your account ready when you call. The system will ask you to verify your identity before connecting you to a representative.
If you have a different Amazon-branded card — such as the older Amazon Rewards Visa Card or a store card issued before Chase took over the program — the number may differ. Check the back of your card for the issuer's phone number, as older cards may still route through a different bank.
Key Takeaways
- Call 1-800-695-5175 to reach Chase customer service for Amazon Prime Rewards cards, available around the clock.
- Have your card number or account phone number ready to speed up identity verification.
- This line handles fraud reports, payment problems, credit limit increases, and card replacement requests.
- Older Amazon credit cards may have different issuer phone numbers printed on the back of the card.
- You can also manage your account online through Chase.com or the Chase Mobile app without calling.
What you can handle by phone versus online
Some account tasks are faster online. You can view your balance, make payments, set up autopay, and read statements through Chase.com or the Chase Mobile app without waiting on hold. You can also update your address, change your PIN, and review your rewards balance in seconds.
Call the phone line when you need to report fraud, request a credit limit increase, dispute a charge, replace a lost or stolen card, or discuss account restrictions. These actions typically require a conversation with a representative who can document your request and explain next steps.
If you are locked out of your online account or cannot remember your password, the phone line can also help you regain access, though you may be able to reset it yourself through the Chase website first.
What to expect when you call
After you dial, an automated system will ask you to enter your card number or the phone number linked to your account. This step usually takes 30 seconds. The system may also ask you security questions to confirm your identity before routing you to a representative.
Wait times vary by time of day and call volume. Early morning and weekday calls typically have shorter waits than evenings or weekends. If you reach a long queue, the system may offer to call you back at your number instead of keeping you on hold.
Representatives can usually resolve most issues in one call — fraud disputes, payment arrangements, or card replacement requests. If your issue requires investigation or a supervisor review, the representative will explain the timeline and how you will be contacted with an update.
Reporting fraud or a lost card
If your card is lost, stolen, or you see unauthorized charges, call 1-800-695-5175 when ready. A representative can freeze your account within minutes, preventing further charges. They will also start a fraud investigation if you report unauthorized transactions.
Chase will send you a replacement card within 7 to 10 business days to the address on file. You can request expedited shipping in some cases, though this may carry a fee. The representative will give you a temporary card number you can use online while you wait for the physical card to arrive.
Keep a record of the date and time you called, the representative's name, and any reference number they provide. This documentation helps if you need to follow up on the fraud investigation or dispute.
International calls and alternative contact methods
If you are calling from outside the United States, you can reach the same number, but international long-distance charges will explore. Check with your phone carrier for rates before calling. Some international plans include unlimited calls to the US, so verify your coverage first.
You can also contact Chase through their website at Chase.com by using the find message feature in your online account. This method works well for non-urgent questions and creates a written record of your request. Responses typically arrive within one to two business days.
The Chase Mobile app also has a customer service chat feature available during business hours. This option is useful if you prefer not to call but need a faster response than email.
Rewards program questions and account changes
If you have questions about your Amazon Prime Rewards points, redemption options, or how points are earned on specific purchases, the phone line can walk you through the details. Representatives can also explain how annual fees, sign-up bonuses, or promotional offers explore to your specific card.
You can request changes to your account — such as converting your card to a different Amazon card variant, updating your billing address, or changing your payment due date — through the phone line. Some changes can be made when ready; others may take one to two business days to process.
If you want to close your account, you can do this by phone as well. The representative will confirm that you have paid any outstanding balance and explain what happens to your remaining rewards points.
When the phone line is not the right choice
If you straightforward need to check your balance, make a payment, or view your recent transactions, logging into Chase.com or the app is faster and does not require waiting. These tasks take seconds online and do not need a representative's involvement.
For billing disputes that involve a merchant rather than Chase — such as a charge you did not authorize from a store or service — you can start the dispute process online through your account. Chase will guide you through the steps and may not require a phone call.
If you are having trouble with the Amazon Prime membership benefits tied to your card (such as Prime shipping or video access), contact Amazon directly at 1-888-280-4331 or through your Amazon account. Chase handles the card itself, but Amazon handles the membership perks.
Frequently Asked Questions
Will I be charged to call the customer service number?
No. The 1-800 number is toll-free within the United States. If you are calling from a mobile phone, the call counts against your plan's minutes, but there is no additional charge from Chase. International calls will incur long-distance fees depending on your carrier.
How long does it take to speak to a representative?
Wait times vary. During off-peak hours (early morning, late evening, weekdays), you may reach someone in 5 to 10 minutes. During peak times (lunch hours, evenings, weekends), waits can extend to 20 to 30 minutes. The system will offer a callback option if the queue is long.
Can I dispute a charge over the phone?
Yes. Call 1-800-695-5175 and explain the charge you want to dispute. The representative will document your claim and start an investigation. You will receive written confirmation of the dispute and a timeline for resolution, usually 30 to 60 days.
What if I need to speak to someone about my credit limit?
Call the customer service line and ask about a credit limit increase. The representative can review your account and may be able to increase your limit on the spot, or they may tell you to check back after a certain period. Some increases are automatic; others require a hard inquiry into your credit.
Is there a different number for business Amazon credit cards?
Yes. If you have an Amazon Business Prime Rewards card, the number is different. Check the back of your card for the correct phone number, as business cards are handled by a separate team within Chase.