Contact Burlington Credit Card by Phone
Burlington Credit Card customer service is available by phone at 1-866-839-2518. This number connects you to representatives who handle account questions, payment issues, fraud reports, and general card management. The line is open Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time.
When you call, have your card number, Social Security number, and account PIN ready. This speeds up verification and gets you to the right department faster. If you are calling about a specific transaction or recent charge, have that information in front of you as well.
The phone line is the fastest way to reach someone who can make changes to your account, authorize a payment, or report a lost or stolen card. Automated systems handle some requests, but you can ask to speak with a representative at any point.
Key Takeaways
- Burlington Credit Card customer service phone number is 1-866-839-2518, available Monday through Friday 8 a.m. to 8 p.m. Eastern and Saturday 9 a.m. to 5 p.m. Eastern.
- Have your card number, Social Security number, and account PIN ready before calling to speed up the verification process.
- Use the phone line to report fraud, make payments, update account information, or request a replacement card.
- If you cannot reach someone during business hours, the automated system can handle some routine requests like balance checks and payment scheduling.
What You Can Do on the Phone
The customer service line handles most account needs without requiring you to visit a store or use online banking. You can check your balance, review recent transactions, make a payment, set up automatic payments, or change your PIN. Representatives can also update your address, phone number, or email on file.
If your card is lost or stolen, call when ready to report it. The representative will freeze your account right away and can order a replacement card to be mailed to you. If you notice a charge you did not make, the phone line is where you start a dispute. Have the transaction date and amount ready.
You can also call to ask about your credit limit, request a limit increase, or discuss your account status if you have missed a payment or fallen behind.
When the Phone Line Is Closed
Outside of business hours, you have other ways to reach Burlington. The automated phone system stays open 24/7 and can handle balance inquiries, payment scheduling, and account information requests without a representative. You can also log into your account online through the Burlington website or mobile app to check balances, make payments, and view statements.
For emergencies like a lost card or fraud, the automated system will give you the option to leave a message or be transferred to an after-hours line. Response times vary, but urgent issues are usually handled the next business day.
Preparing for Your Call
Before you dial, gather the documents and information you will need. Have your card in front of you, along with your account PIN if you know it. If you are calling about a specific issue—a late payment, a disputed charge, or a billing question—write down the date, amount, and any reference numbers involved.
If you are calling from a phone number different from the one on your account, the representative may ask additional security questions. Knowing your Social Security number, date of birth, and the address associated with your account will help you move through verification faster.
Write down the representative's name and the time of your call if you are discussing something important like a dispute or a payment arrangement. This creates a record in case you need to follow up.
Alternative Ways to Reach Burlington
If you prefer not to call, you can manage your account online through the Burlington website. Log in with your card number and PIN to check balances, make payments, read statements, and update account information. The online portal is open 24/7.
You can also visit a Burlington store in person if you have questions about your card or need help with your account. Store associates can look up your account and help with some requests, though they cannot process all transactions on the spot.
For written inquiries, you can mail a letter to the address on your statement. This is slower than calling or using the website, but it creates a paper record of your request.
What to Do If You Cannot Reach Anyone
If you call during business hours and wait on hold for an extended time, you can ask the automated system to take your number and have a representative call you back. Provide a clear message about what you need and the best time to reach you.
If you have a billing dispute or believe you were treated unfairly, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) online at consumerfinance.gov. The CFPB forwards complaints to Burlington and tracks how they respond.
For issues related to fraud or identity theft, you can also contact the Federal Trade Commission at identitytheft.gov to report the incident and get a recovery plan.
Frequently Asked Questions
Is there a fee to call customer service?
No. Calling the Burlington customer service line is free. Standard phone charges from your carrier may explore if you are calling from a mobile phone on a limited plan, but Burlington does not charge a fee for the call itself.
Can I report a lost card over the phone?
Yes. Call 1-866-839-2518 and tell the representative your card is lost or stolen. They will freeze your account when ready and order a replacement card. The new card is usually mailed within 7 to 10 business days.
What if I need to dispute a charge?
Call customer service and describe the charge you want to dispute. The representative will start an investigation and may ask you to provide documentation. You can also dispute charges online through your account portal. The investigation typically takes 30 to 60 days.
Can I make a payment over the phone?
Yes. A representative can take a payment by phone using a bank account or another payment method on file. You can also use the automated system to schedule a payment without speaking to anyone. Payments usually post within one to two business days.
What time zone is the customer service line on?
Burlington customer service operates on Eastern time. Hours are Monday through Friday 8 a.m. to 8 p.m. Eastern and Saturday 9 a.m. to 5 p.m. Eastern. The line is closed on Sundays and major holidays.