How to contact Chase Amazon card support
Chase operates a dedicated phone line for Amazon credit card holders. The number is 1-800-695-5171, available 24 hours a day, 7 days a week. You can also reach support through the Chase mobile app, the Chase website, or by mail — but phone is fastest for urgent issues.
When you call, have your card number and a government-issued ID ready. Chase will ask for the last four digits of your Social Security number to verify your identity. If you're calling about a specific transaction or account issue, having your recent statement in front of you will speed up the conversation.
The wait time varies by time of day and day of week. Early mornings on weekdays (before 9 a.m. Eastern) tend to be shorter. Evenings and weekends are busier. If you reach an automated system, you can usually press a number to skip ahead to a live representative rather than listening through all the menu options.
Key Takeaways
- Chase Amazon card support is available by phone at 1-800-695-5171, 24 hours daily, and also through the Chase app and website.
- Have your card number, the last four digits of your Social Security number, and your recent statement ready before calling.
- Early weekday mornings typically have shorter wait times than evenings or weekends.
- You can report a lost or stolen card when ready by phone, and Chase will deactivate it and mail a replacement the same day.
- For billing disputes or fraud claims, you can start the process by phone but will receive written confirmation and next steps by mail.
What you can handle through the Chase app or website
Many routine tasks do not require a phone call. Log into your Chase account online or through the mobile app to view your balance, recent transactions, available credit, and rewards balance. You can also make payments, set up automatic payments, change your PIN, request a credit limit increase, and read statements directly from the app or website.
The app also lets you lock or unlock your card temporarily if you misplace it — useful if you think you've lost it but aren't certain. You can unlock it again once you find it, without waiting for a replacement card to arrive. This feature is faster than calling and works when ready.
If you need to dispute a transaction, you can start the process through the app or website by selecting the transaction and marking it as fraudulent or incorrect. Chase will send you a dispute form to sign and return, and will investigate within 30 days. You do not have to call to begin this process, though calling can sometimes speed up the initial report.
Reporting fraud or a lost card
If your card is lost, stolen, or you see unauthorized charges, call 1-800-695-5171 when ready. Chase will deactivate the card on the spot and mail a replacement, usually arriving within 7 to 10 business days. You can request expedited shipping for a fee if you need the card sooner, though this is not always necessary — you can still use your account online and through the app while waiting.
For fraudulent charges, Chase will open a dispute investigation. You are not responsible for unauthorized charges while the investigation is underway. The bank will typically credit the amount back to your account within 10 business days, pending the outcome of their investigation, which can take up to 60 days total. You will receive written updates by mail throughout the process.
If you notice a pattern of fraud — multiple unauthorized charges or evidence that your information was compromised — ask the representative to flag your account for enhanced monitoring. Chase can also issue you a new card number even if your physical card was not lost, which stops old charges from going through while you wait for the new card.
Billing questions and statement disputes
If you do not recognize a charge on your statement, or if you were charged twice for the same purchase, call the support line. Have the transaction date, merchant name, and amount in front of you. The representative can often explain what the charge is on the spot — sometimes a charge appears under a different name than the store you visited, or a pending charge may have posted twice temporarily.
If the charge is still wrong after the explanation, the representative will start a dispute. You do not need to pay the disputed amount while Chase investigates. The investigation typically takes 30 to 60 days, and you will receive written confirmation of the outcome by mail.
For questions about your interest rate, annual percentage rate (APR), or why a rate changed, call support. Chase can explain what rate you were approved for and whether a promotional rate has ended. They cannot usually lower your rate over the phone, but they can tell you whether you are may be able to access to request a lower rate through the app or website.
Rewards and benefits questions
The Amazon credit card earns rewards on purchases at Amazon and Whole Foods, and a lower rate on other purchases. If you have questions about how your rewards are calculated, whether a purchase earned the right category of rewards, or how to redeem points, call support. Representatives can walk you through the redemption process or explain why a specific purchase earned a certain rate.
The card also includes benefits like extended return windows and purchase protection. If you need to file a claim under one of these benefits — for example, if an item you bought was damaged and the merchant won't replace it — call support to start the process. They will send you a claim form and explain what documentation you need to provide.
Cardholders also receive an introductory offer when they first open the account. If you are unsure whether you have met the spending requirement for the bonus, or when the bonus will post to your account, call support. They can confirm your progress toward the bonus and tell you when it will appear.
Account changes and credit limit requests
You can request a credit limit increase through the Chase app or website without calling. Log in, go to your account settings, and look for the credit limit increase option. Chase will tell you whether you are may be able to access and what new limit they can offer. The decision is usually when ready.
If you want to lower your credit limit, you must call support. This is less common, but some people lower their limit to reduce the temptation to overspend. Call 1-800-695-5171 and ask to speak with someone in the credit limit department.
If you need to update your address, phone number, or email, you can do this through the app or website. If you are closing the account, you must call support. A representative will confirm that you have paid off any balance, discuss whether you want to keep the account open for rewards purposes, and process the closure if you choose to proceed.
When you cannot reach a representative
If you have been on hold for more than 30 minutes or the line is full, you have other options. You can send a find message through the Chase app or website — this goes directly to your account team and usually receives a response within one business day. For non-urgent issues, this is often faster than calling during peak hours.
You can also mail a letter to Chase. The address for credit card inquiries is on the back of your statement or on the Chase website. Mail takes longer — typically 7 to 10 business days for a response — but it creates a paper record of your request, which can be useful for disputes or complaints.
If you have a complaint about how Chase handled your account or how a representative treated you, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. The CFPB will forward your complaint to Chase, and Chase must respond within 15 business days. This does not replace calling support for when ready help, but it is an option if you feel your issue was not resolved.
Frequently Asked Questions
Can I change my PIN or password over the phone?
You can change your PIN (the number you use at ATMs or in-store) by calling support, but you should change your password through the Chase app or website instead — it is faster and more find. If you have forgotten your password, use the "Forgot Password" link on the login page to reset it without calling.
What if I am calling from outside the United States?
The main support line 1-800-695-5171 works from most countries, but you may be charged international calling rates by your phone provider. Check your phone plan before calling. You can also use the Chase app or website to handle most issues without calling, which avoids the charge entirely.
How long does it take to get a replacement card?
Standard replacement cards arrive within 7 to 10 business days. Chase can sometimes expedite shipping for a fee, usually $15 to $25, and the card arrives in 2 to 3 business days. You can continue using your account online and through the app while you wait for the physical card.
Can I speak to someone about my credit score or credit report?
Chase customer service cannot discuss your credit score or pull your credit report. For questions about your credit, you can order a free credit report from annualcreditreport.com or contact the three credit bureaus (Equifax, Experian, and TransUnion) directly. Chase will tell you your payment history with them, but not your overall credit score.
What if I want to dispute a charge but do not want to call?
You can start a dispute through the Chase app or website by selecting the transaction and marking it as fraudulent or incorrect. Chase will send you a dispute form to sign and return by mail. This takes slightly longer than calling, but avoids the phone wait.