The Main Chase Amazon Card Phone Number
The primary phone number for Chase Amazon credit card support is 1-800-432-3117. This line handles account questions, payment issues, fraud reports, and general card management. You can reach it 24 hours a day, 7 days a week.
When you call, have your card number or the phone number associated with your account ready. The system will route you based on your issue — rewards questions go to one department, fraud to another, and billing to a third. Knowing what you need before you call cuts your wait time.
If you are calling from outside the United States, check the back of your card for the international number. Rates vary by country and carrier.
Key Takeaways
- The main Chase Amazon card line is 1-800-432-3117, open 24/7 for account and payment questions.
- Have your card number or account phone number ready before calling to speed up routing.
- Different departments handle rewards, fraud, billing, and account changes — the automated system will ask which you need.
- For fraud or a lost card, you can also report it through the Chase mobile app or online account portal without waiting on hold.
- International callers should use the number on the back of their card, as rates and routing differ by region.
What Each Department Handles
Chase routes calls to different teams based on your reason for calling. Rewards and benefits questions — like how points post, redemption options, or bonus terms — go to the rewards team. Account and billing questions — payment posting, statement errors, address changes — go to account services. Fraud and security — unauthorized charges, lost or stolen cards, suspicious activity — go to the fraud department and are prioritized.
The automated system asks you to describe your issue in a few words. Be direct: say "fraud" if you see unauthorized charges, "payment" if your payment didn't post, "rewards" if you have a points question. The system understands natural speech, so you do not need to memorize menu numbers.
If you are unsure which department you need, say "account services" or "general questions." The representative who answers can transfer you if needed, but starting in the right place saves time.
Reporting Fraud or a Lost Card Without Calling
If your card is lost or stolen, or if you see fraudulent charges, you do not have to wait on hold. The Chase mobile app lets you report a lost or stolen card when ready — tap the card image, select "Card Controls," and choose "Lock Card" or "Report Lost or Stolen." The card is blocked when ready.
For unauthorized charges, log into your Chase online account, go to your transaction history, and select the charge. You can report it as fraudulent without calling. Chase will investigate and typically issue a temporary credit within one business day while the investigation runs.
If you prefer to speak to someone, the fraud line is part of the main number (1-800-432-3117), but using the app or website is faster and available at 3 a.m. on a Sunday if you need it.
Payment and Account Changes by Phone
You can make a one-time payment over the phone by calling 1-800-432-3117 and selecting the payment option. Have your bank account or another card ready. The system will confirm the amount and posting date before you authorize it.
For recurring payments, setting up autopay through your online account or the app is simpler and does not require a call. Log in, go to "Payments," and choose "Autopay." You can set it to pay the full balance, the minimum, or a fixed amount on a date you choose.
Account changes — like updating your address, phone number, or email — can also be done online or in the app. Calling is an option if you prefer, but the online route is faster and leaves no room for transcription errors.
Wait Times and When to Call
Chase Amazon card lines are busiest on weekday mornings and evenings, especially Monday through Wednesday. If you can call mid-afternoon on a Tuesday or Wednesday, you will typically wait 5 to 15 minutes. Calling early morning (before 8 a.m.) or late evening (after 8 p.m.) often means shorter waits.
Weekends are slower than weekdays, and Sunday afternoon is often the shortest wait time of the week. If your issue is not urgent, waiting until Sunday can cut your hold time in half.
For non-urgent questions — like asking about a rewards redemption option or confirming a statement detail — the online chat feature on Chase.com or the mobile app is often faster than calling. You can start a chat and step away; a representative will respond within a few minutes.
What Information to Have Ready
Before you call, gather these details to move through the call faster:
- Your 16-digit card number or the phone number on your account
- Your date of birth (for security verification)
- The last four digits of your Social Security number
- Your current address
- For payment calls: your bank account number or another card to pay from
- For fraud calls: the date and amount of the unauthorized charge
Having this ready means you will not be put on hold while you search for your card or dig through statements. The call will move faster and you will get your answer sooner.
Frequently Asked Questions
Is there a different number for Amazon Prime Rewards members?
No. All Chase Amazon card holders use the same main line: 1-800-432-3117. Prime membership does not change the phone number or routing, though Prime members may see different rewards options when they log into their account online.
Can I speak to someone about my credit limit or a credit line increase?
Yes. Call 1-800-432-3117 and tell the automated system you have a question about your credit limit or want to request an increase. You will be routed to the account services team. They can discuss your options and may offer an increase on the spot, or they may ask you to request one through your online account.
What if I cannot reach anyone after waiting a long time?
If your call drops or you reach a busy signal, try calling back in 15 minutes. You can also use the Chase mobile app or log into your account online to handle many issues without calling — payments, fraud reports, card locks, and account changes are all available there.
Do I need to call if I want to cancel my card?
You can cancel through your online account or app, but calling gives you a chance to speak with a representative who may offer to keep your account open or discuss other options. If you want to cancel, call 1-800-432-3117 and say "cancel my card." The representative will process it and confirm the cancellation number.
Is there a number for new cardholders who have not received their card yet?
Use the same main number: 1-800-432-3117. Tell the system you are a new cardholder and have not received your card. They can check the status of your card shipment and reorder it if needed. Most new cards arrive within 7 to 10 business days.